Evan Carroll is an author, speaker, and customer experience expert. His career spans roles in user experience, marketing, and product management for leading agencies and technology companies. He’s the author of two books and has appeared in major news outlets including The New York Times, CBS Sunday Morning, NPR’s Fresh Air, The Atlantic, and Popular Science.
Before starting Evan Carroll and Associates, Evan worked at ChannelAdvisor, an e-commerce software company that helps brands and retailers extend their reach. Previously, Evan worked at Capstrat, an award-winning communications agency in the Omnicom Group. There Evan helped technology, healthcare, and higher education clients craft their digital and traditional communications.
Evan holds MS and BS degrees in Information Science from UNC-Chapel Hill. He was recognized by the American Marketing Association as its 2017 National Volunteer of the Year. He is a member of the Association of National Advertiser's School of Marketing faculty and is an Adjunct Professor at UNC-Chapel Hill.